We had intermittent outages on the telephone and broadband a few weeks after we switched from Virgin to Sky Talk & Broadband.

The problem was a loose connection where the line was attached to the telegraph pole. You see, to use Sky Talk & Broadband, we had to have a new BT line attached between the house and pole because the original one had been taken down. The original engineer did not do a good job as he should have done. Fortunately the 2nd engineer secured the connection and checked everything.

Over the years I've had to deal with Virgin cable engineers resolving someone else's problem in the cable box, but inadvertently knocking out the connection for another user (that would be me!).