SE23 Forum

I'm sure I'm not the only one who has/ is experiencing low/ no water pressure due to an issue with Thames Water. On more than one occasion, today being one of those, there has been a failure at the Crystal Palace pumping station.

There are also numerous leaks which go unattended for months even though said leaks are reported to Thames Water.

May I recommend we start sending our complaints to Thames Water in hopes these issue will be sorted?

Complaints can be sent to customer.feedback@thameswater.co.uk. You should receive a reply within 5 – 10 days.

They have tweeted this morning acknowledging the issue.

Thames Water @thameswater · 4h
Really sorry to customers in #SE19 and #SE26 who are without water. We're fixing problems in Norwood and Crystal Palace to restore supplies

Have always found communication with Thames Water better over twitter, as they are keen not to look bad in public.