|Posted on Monday, 16 January, 2006 - 12:13 pm: |
Upon deciding to support a local business over a national one, I am sorry to have to report that the service provided has been disappointing and customer service lacking. I think this is the reason why sometimes it pays to go to the national companies. After providing an inferior level of service and professionalism than several national ones who quoted, the attitude of this local one was purely 'we don't do that so unlucky, bye' .
It is disappointing to have to report this but I wondered if others had been treated in a similar way by this new local company and how they resolved it? I tried to complain to the company in question but was brushed off with the above comment.
I can say that I have not had an issue with other local companies and will continue to spend my money there but this place has lost my custom for any other work I need that they provide.
|Posted on Monday, 16 January, 2006 - 02:15 pm: |
Domc - in what way did they fall short and what was it that they said they didn't do.
We had an experience of absolutely dreadful after sales/fitting service. There was an admittedly small problem which we asked them to rectify and were told "we don't do that" (sadly, we had already paid in full). I pushed it further and they offered to find someone to fix it but I never heard from them again, despite leaving several messages.
It seems to me astonishingly short sighted in business terms. If he had looked around the place when fitting the doors he would have noticed that we have at least another 4/5 doors which we will be replacing in the next few years. If he'd done a decent job that would have guaranteed my return as a customer.
By acting like a cowboy he has instead guaranteed that we will not give him our custom again.
|Posted on Monday, 16 January, 2006 - 03:12 pm: |
similar issues here. A missing piece and refusal to remove the old door even though said they would before paying. Again having paid in full little can do except chase.
Also had other doors needing to be replaced and another property with a full set needing replacement. Shame though as the pre-sales very good.
|Posted on Monday, 16 January, 2006 - 04:59 pm: |
Agreed - pre sales was excellent. surprised about the removal point actually - we were told very clearly before we bought that they don't take old doors away. I guess it's like so many things - depends who you talk to in an organisation when you ask a question!
|Posted on Monday, 16 January, 2006 - 05:38 pm: |
I don't know which trader you are referring too, but I assume there's a door involved?
I had problems with a family run shop in another part of Lewisham. I was astonished to learn the was family was well known to the authorities and had numerous CCJ's against them over 15 years. The matter was resolved to my advantage in the small claims court.
Have you considered contacting trading standards at the council, to make them aware of the situation, they may already have a file.
If paid by card or cheque find out if your banker will refund you some money or take action against the trader.
|Posted on Friday, 27 January, 2006 - 02:26 pm: |
We had a door fitted by the same people. I thought the workmanship was excellent but the management / pre sales and after sales dreadful. Won't use them again.
|Posted on Monday, 30 January, 2006 - 01:27 pm: |
Too many examples of bad service over the last two decades. We are encouraging a culture of competitive businesses and informed consumers. It doesn't seem to work. It is disappointing that small independent stores can't offer good service - when that is how they should be competing with the large chains. Not that the large chains tend to be better(still waiting for a response from Tescos about the totally couldn't give a monkey's attitude of staff on the London Road store - see earlier thread). But for those of you who think that BD is just a pompous and irreverent git (which of course he is proud to be) I have worked in consumer protection which just made me incredibly frustrated. Some of this is down to us for low expectations of consumer service and/or not providing feedback (seen as measures of customer satisfaction by more progressive retailers, rather than complaints). Tell all your mates when you receive bad service but similarly tell them all when they are good. Now onto builders......
|Posted on Monday, 30 January, 2006 - 03:27 pm: |
This "Consumer Protection" does it involve being a 17st, 6ft tall bouncer with hate tattooed on the fists and working on the door of some dodgy pub? ;)
|Posted on Monday, 30 January, 2006 - 05:27 pm: |
caveat emptor to be clever
|Posted on Tuesday, 31 January, 2006 - 08:29 pm: |
I remain unconvinced that doors are at all necessary in modern life, and that they are part of the capitalist conspiracy.
|Posted on Wednesday, 01 February, 2006 - 07:51 am: |
Probably so inside the house but generally without them at all your possessions wouldn't last long, even in lovely FH.
|Posted on Wednesday, 01 February, 2006 - 07:39 pm: |
I remain convinced that possessions are not at all necessary....
|Posted on Wednesday, 01 February, 2006 - 10:16 pm: |
I can come round and help myself to your stuff (need a new DVD player) - let me me know when's convenient
|Posted on Thursday, 02 February, 2006 - 08:20 am: |
Quite...In fact how did Jim Morrison die?
|Posted on Friday, 03 February, 2006 - 10:15 am: |
Hypothermia or being burgled for his DVD player?
|Posted on Monday, 27 February, 2006 - 10:36 am: |
I have also had a terrible time with a local door fitting service. The sales staff seem ok and the door looks good enough but the fitters are well below standard. They fitted the door very badly so I called and complained, and they fitted it again. However, in the process most of the reveal fell apart and has cost me £150 with a local builder to repair. It's also cost me 3 days in annual leave as they didn't turn up when expected. The rain still blows under the door because a proper door bar wasn't fitted but I've run out of patience. I think my advice to anyone thinking about getting a new door is to buy the door seperately and then pay a proper carpenter to fit the door.
|Posted on Monday, 27 February, 2006 - 12:43 pm: |
Perhaps calling yourself smoghead might not encourage first class service. Only an observation
|Posted on Monday, 27 February, 2006 - 01:29 pm: |
Don't be mean! Presumably he doesn't introduce himself as 'Smoghead' in the real world.
Smoghead - are you talking about the same door fitters as the other posters are?
|Posted on Monday, 27 February, 2006 - 02:35 pm: |
Only a joke folks
|Posted on Monday, 27 February, 2006 - 04:28 pm: |
Could be a clue as to his roots. Boro fans call themselves Smoggies.....
|Posted on Tuesday, 28 February, 2006 - 07:18 am: |
In that case I apologies. I knew Baggie dave eminated from the black country, as I am a frequent visitor there and love most of their beer.
I did not know Boro fans were called this. Too be honest I have heard Sunderland fans call them something else but this is a family site.
|Posted on Wednesday, 01 March, 2006 - 09:43 am: |
Not a fan of the beautiful game so no Boro links I'm afraid.
I presume we're all talking about the same firm? Wouldn't use them again. Galls me everytime I look at that door!!
|Posted on Wednesday, 01 March, 2006 - 05:43 pm: |
Don't talk to me about football, particularly Boro, as I am in denial. Anyway off limits, and the last time football reared it's ugly head several people got deregistered (do you still read the web-site Newman and Mannew?). Back to doors
|Posted on Wednesday, 01 March, 2006 - 07:18 pm: |
I have a strong temptation to put a note through their door telling about the customer feedback on this website. If they knew they had been named and shamed they might make some changes.
Except they haven't actually been named. Is that because it's against the rules of the site? Or we might all get sued? It would be interesting to get clarification from the webmaster
|Posted on Wednesday, 01 March, 2006 - 08:32 pm: |
The posting policy has always been available at www.se23.com/forum
|Posted on Wednesday, 01 March, 2006 - 10:48 pm: |
and Boro are who?
|Posted on Thursday, 02 March, 2006 - 12:22 am: |
I have to say. When I mentioned my grievences about the Buses, Boots on Dartmouth Rd and British Gas, on this site, our household got immidiate recognition and a response. Boots was the most responsive. My point being, if a local (or even in BG's case, national) business doesn't regonise the power of nieghborhood chatter they are very foolish business people. To quote MBA speak, a positive recomemdation is sent on to one customer, a negative one is sent on to six. I say, name and shame.
|Posted on Thursday, 02 March, 2006 - 01:16 pm: |
The problem is that it lead to libel action and the webmaster has no way of verifying claims. Large companies and statutory bodies may take this on the chin- others may not.
I think the potential to name and shame is stronger than actually doing it, so perhaps putting it through their door might prompt some action, but frankly, some people are so thick skinned it will never make a difference to their service.