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Boots! (Dratmouth Rd branch)

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Joined 04-03-2005
Posted on Monday, 08 August, 2005 - 07:15 pm:   

Has anyone else had a problem with buying items from the Boots on Dartmouth Rd? I had been looking for a particular brand of dummies for about a month. Sainsbury's had stopped selling them and, as luck would have it, it is the only brand my son likes.

Well, passing by Boots the other day I popped in to see if they sold this brand. Hanging up in the baby section were ten packets of the dummies! I grabbed three and headed to the counter.

At the till, I was told "We don't sell these" I pointed to the seven other packets hanging on the wall. The girl replied, "I don't have a price," Well, how much do you want for them? 2, 3, 5? name your price, I have been looking for these for a month. The girl then went over to the baby section and started taking all the other dummies off the shelf! "I can't sell you these, we don't sell them"." I demanded to see the manager. She refused.

Well, I said a few choice words to the girl. In any other store I would have expected the security guard to escort me out the door. Instead, he came over and apologised for what had happened to me. (too bad he wasn't behind the till).

I left vowing never to set foot in Boots again. I have contacted Boots HQ customer servive, but so far I have only received a standard "we value your custom" reply.

I would call for a boycott on shopping at Boots, but they won't sell you anything anyway, so what is the point?
Joined 18-04-2005
Posted on Tuesday, 09 August, 2005 - 02:19 pm:   

Oh dear what problems dummies can be, at least they do not swear at you
Joined 09-04-2005
Posted on Wednesday, 10 August, 2005 - 08:27 pm:   

This is no surprise to me. I have stopped using boots as they staff are so unhelpful.
Joined 17-03-2005
Posted on Friday, 19 August, 2005 - 12:54 pm:   

I have had my own bad experience this morning. Yesterday I ordered some prescribed medication which was time critical, ie I needed it today. The pharmacist told me there would be no problem.

I turned up to collect it this morning, and guess what, the store was closed because there was no pharmacist. The medication was there but they could not dispense it. Eventually I managed to speak to someone there who went out of their way to sort out my medication via the Sydenham branch, but they didn't have to do it, and could easily have sent me away emptyhanded, which would have caused me signficant problems if I'd have to order it at another chemist- another 24- 48 hours. Other people turned up for methadone, etc, and they were sent away. So what are they supposed to do if their prescription was not transferable,as I understand can be the case.?
If someone elderly was relying on their service, then they would have been in trouble.

All I can say is that the staff were themselves very helpful and concerned about their customers, but policy prevented them opening their store. This seems to be specific to Boots, as it is not a legal requirement to have a pharmacist to open a shop, only to dispense medication from behind the counter.

The problem appeared to be that the pharmacist did not turn up for work , there were no replacements sent, and the immediate managers were not answering their mobiles, leaving the staff not knowing what to do. They had no idea whether they would be open that day. When I drove past just now, they were still shut.

I have made a formal complaint to Boots in Nottingham, as I will never again rely on them for a prescription service, nor will I bother making the trip down there for anything else. Nothin I can't get in Sainsburys. Is there therefore a point to this branch of Boots?
Joined 04-03-2005
Posted on Tuesday, 23 August, 2005 - 08:27 am:   

After recieveing no response from Boots HQ I sent them another email telling them I had posted my complaint on the forum web site.

I got a call back from Karl, the manager, offering me free dummies and Boots vouchers as compensation.

Also he said that he was sorting out a relief pharmacist.

I still don't think I will shop there any time soon, but at least it is progess.
Joined 18-04-2005
Posted on Tuesday, 23 August, 2005 - 04:23 pm:   

Whilst I understand your anoyance I think we have to support out only chemist . To lose it would be another nail in the coffin of retail SE 23
Joined 18-03-2005
Posted on Wednesday, 24 August, 2005 - 04:26 pm:   

But it's not our only chemist. Rickman's down near the Jenner is excellent. Even checks that it's not cheaper for you to buy something off the shelf than on your prescription. I don't think Boots would be any great loss to us.
Joined 18-04-2005
Posted on Thursday, 25 August, 2005 - 07:22 am:   

Yes but the Jenner is quite a walk from certain parts of SE 23.
Although technically possibly se23 I do not want to walk down there if I can help it

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