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Very Sad News

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Joined 18-04-2005
Posted on Wednesday, 20 June, 2007 - 04:08 pm:   

Had letter from Mercury TV. They have given a great personal service for 50 years. Because so many short sighted people buying electrical items on line and in supermarkets they are having to close. Many people will miss them especially pensioners as they delivered and installed.
It is very sad
Joined 15-04-2006
Posted on Thursday, 21 June, 2007 - 09:54 am:   

Where is Mercury TV based?
Joined 07-06-2006
Posted on Thursday, 21 June, 2007 - 10:02 am:   

It is the electrical shop at the bottom of Perry Vale near the station, opposite EJ Carpets

I must say that although I hate to see local shops go, you cannot blame "short sighted people" (is this something to do with spending too much time on the computer buying electrical items?) if buying habits have moved on. I am sorry for them, but other than re-chargeable batteries I cannot think of anything I wanted to buy from them. Now, if they used their expertise to help us source the best deals (from the net retailers?), deliver, install and configure them, then maybe they'd be a proper 21st Century service business.
Joined 18-04-2005
Posted on Thursday, 21 June, 2007 - 10:27 am:   

Yes the shop in Perry Vale. Old fashioned service. They are part of Euronics so prices not uncooperative against other electrical shops but Savacentre sell as lost leaders.
I for one am full of praise for their excellent service over the years.
Many people still seem produce installed and delivered and excellent after service.Used to be a simalar shop in Sydenham Rd ( K B Radio ) went about 8 years ago.
Joined 03-06-2007
Posted on Thursday, 21 June, 2007 - 10:37 am:   

That’s a real shame! We moved to Forest Hill 6 months ago and I bought quite a few appliances from them. They always delivered immediately and I found them to be very friendly and helpful, answering any electrical queries that I had.
OK perhaps they weren’t the cheapest but I preferred them to the anonymity of the big superstores where my enquiries would often provoke a blank expression from a clueless salesperson…
Joined 17-03-2005
Posted on Thursday, 21 June, 2007 - 02:40 pm:   

Same here. Having been let down by some major retailers in the past on major electrical goods I have always preferred Mercury's personal service and prompt delivery despite costing a little extra - at least I could be confident the correct goods turned up on the right day and installed too. This is a real shame for FH and for small retail outlets in general. I'm happy to buy other things on the net but washing machines are a no no from past experience.
Joined 18-04-2005
Posted on Thursday, 21 June, 2007 - 03:04 pm:   

You would think there would be enough of us to keep them going. I get all electrical appliances there and do also for my mother's house.
Joined 20-01-2007
Posted on Friday, 22 June, 2007 - 12:49 pm:   

Sorry to put a spanner in the works of this love-in eulogy but my experience was very different. Took a toaster in to them for repair some years ago (almost new wedding present but receipt not available so couldn't get it fixed under guarantee). They requested £30 but when, weeks later, we enquired they still hadn't looked at it. They subsequently did look at it and said they couldn't fix it and wouldn't give us our money back but handed back the toaster. Needless to say we have never been back.
Joined 12-12-2006
Posted on Friday, 22 June, 2007 - 02:07 pm:   

"Took a toaster in to them for repair <snip> said they couldn't fix it."

Now toasters never used to be complex beasts, but these days things are not made to be repaired.
And while things are made in sweatshops in China and the like, the £30 repair fee will go along way to buy a new and improved product.

It just is not cost effective to repair electronic equipment these days.

And that toaster probably needed a software update or more memory, such is the world today.
Joined 18-04-2005
Posted on Friday, 22 June, 2007 - 02:24 pm:   

It must have been many years ago. Cannot believe a toaster now would cost GBP 30.00.
I can only speak of great personal service I and others I know have received
Joined 30-03-2005
Posted on Saturday, 11 August, 2007 - 03:41 pm:   

A friend (who owns a TV electrical shop in Catford) has told me he will be providing the service for all former Mercury customers when the shop closes at the end of August. I cannot advertise for him here. But I think you can get his details from the shop.

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