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Internet service providers

Author Message
Joined 17-03-2005
Posted on Sunday, 13 May, 2007 - 11:01 am:   


We are with the 'Citrus Fruit provider' ( not sure if I can mention them by name on here) and have just been off line for over 24 hours. This seems to be a regular occurrence in recent months. Is this standard to be expected everywhere or do others know of a more reliable ISP that we can try?

Joined 24-03-2004
Posted on Sunday, 13 May, 2007 - 01:51 pm:   

I've never had any time offline in something like 3 years with the current provider. I'm with a company that also provides TV and phone for 15 a month, and really don't understand why more people don't take up this particular option!
Joined 17-03-2005
Posted on Monday, 14 May, 2007 - 09:42 am:   

can you let me know who? we were off for the rest of Sunday until this morning and even then it has taken 40 minutes to get online. Thanks.
Joined 17-03-2005
Posted on Monday, 14 May, 2007 - 09:55 am:   

Also- is there an ISP watchdog with reviews on service etc, that might also help? Desperate to get rid of this bunch of rip off merchants. Today if possible. Cheers.
Joined 11-01-2007
Posted on Monday, 14 May, 2007 - 10:43 am:   

After a period of a couple of months when my connection from Virgin was pretty much unusable every evening, I have recently changed to an LLU (Local Loop Unbundled) supplier who have been very good, though expensive - (beware, this may be the ugliest website I have seen since 1998). Since they have less of a dependency on the BT backbone they don't seem to be subject to the same bottlenecks as a lot of the others. I tend to get 10-12Mb speeds, which is nice.

Roz - for good info take a look at - there are ratings of service/speed etc as well as forums which contain a lot of useful info on how to solve particular problems. And it's nicely jargon-free in some places.

The watchdog for ISP's is OFCOM, but they can only take an interest when people have exhausted the channels with their own provider - since this can take months it's a service of limited use.
Joined 21-12-2005
Posted on Monday, 14 May, 2007 - 10:50 am:   

I'm with the same provider and couldn't connect yesterday either. I'm thinking of cancelling my contract primarily because I use it so little (do most of my surfing at work!) but have also noticed that sometimes I can't get online anyway. cgi?newsid1092034925,22928, is a good place to start. Halfway down the page are some links to a discussion forum and a couple of websites.
Joined 17-03-2005
Posted on Monday, 14 May, 2007 - 11:11 am:   

Thanks for your help- I'll look into this. I;ve also come across surfthenet and zeninternet- any views on these would be appreciated.

Cheers again
Joined 26-02-2006
Posted on Monday, 14 May, 2007 - 01:06 pm:   

I'm with Be too and have had excellent service from them for over a year.

I was with regular BT before that and only left because their prices at that point weren't great. They've revamped them a little since then and bundle in Openzone roaming minutes and now BT Vision - on-demand TV so they look a little better value. I'd consider going back to them if I left Be now
Joined 28-03-2005
Posted on Tuesday, 15 May, 2007 - 06:23 pm:   

I'm with Waitrose - not the cheapest but very reliable and if there is a problem, they email straight away with the reason. Also, all their internet profits are donated to one of four charities - you nominate the one you want. I'm very happy with them and would heartily recommend them.
Joined 17-03-2005
Posted on Wednesday, 16 May, 2007 - 01:22 am:   

Thanks for this- after another day without service from Citrus Fruit ( until 30 minutes or so ago) I will be looking to switch quite soon as 4 days on the trot is simply not on.
Joined 24-03-2004
Posted on Wednesday, 16 May, 2007 - 06:35 pm:   

Try Homechoice, now part of Tiscali. 15 for broadband + free phone calls + TV.
Joined 19-05-2004
Posted on Thursday, 17 May, 2007 - 08:35 pm:   

Hilltop, we almost agree on something, although haven't gone for the TV package as eventually may get round to buying a digital telly.
Joined 30-11-2006
Posted on Thursday, 17 May, 2007 - 08:52 pm:   

I wouldn't recommend anything to do with Tiscali - I've had problems with them for some time (intermittent connections, traffic shaping, nothing working for three days after they supposedly upgraded something at the exchange); and their customer service/tech support is, well, let's say 'interesting'.

My (techie) boyfriend has just switched to Zen - they seem to come fairly highly rated. and have been useful sources of info for me in the past, too.

Good luck!
Joined 17-03-2005
Posted on Thursday, 17 May, 2007 - 10:22 pm:   

Thanks for all the advice. I like the idea of Homechoice but to be honest we are not technical enough to cope with the internet, a phone and telly changes so for now we just want to stick to an internet provider solely. Zen have been mentioned but they charge a 47 fee as well as monthly fee of 17 so a little pricey, however if they are reliable then they may be the one for us. Now we have to get to grips with the lingo- migration etc and work out how to have a smooth transition.
Joined 30-11-2006
Posted on Thursday, 17 May, 2007 - 11:59 pm:   

Roz, I think that the 47 charge applies only to people who are completely new to broadband - i.e. new activations, not people who 'migrate' from a different broadband provider. (And aforementioned techie boyfriend says he wasn't charged this when he moved over from his old ISP). So, so long as you're getting broadband not dial-up from 'Citrus Fruit' - although it sounds like you haven't been getting much from them at all lately (!) - it wouldn't apply to you.