Do they still say to allow so many hours before picking up.,It used to be something like 4 hours but it has probably been extended since I moved away.
Here in Norwich I've also had cards through when we have been at home. Just before Xmas we had one while we were out which said to allow 48hrs before collection. What on earth are they doing with the parcels for 48hrs? Surely the Postie takes them back the same day.
Anyhow not wanting to stand in a long queue in the freezing cold I went on line and requested redelivery 48hrs later (the earliest available) which meant I still got it on the same day but without freezing to death.