I wrote to Southern last week to complain about the unreliability of Southern trains ( definition of unreliability - not being confident at point of need that every train will be there as advertised, and run on time to destination, a definition that absolutely encapsulates Southern) and their response says:

'The Southern route is complex and more importantly operating at maximum capacity. That leaves us with little room for error and one small delay to a train at a critical point on the network can have a significant impact.'

Note that this makes no mention of the rebuilding of London Bridge, so what this is saying is, at all times we are not able to run the network adequately and the likelihood of dysfunction is extremely high. How's that supposed to make us feel?! its basically an admission of incompetence and it also says to me 'we are not able to run this franchise adequately' and if that is the case, they should surrender it to a company that can.

This post was last modified: 19-11-2014 10:39 PM by Nick M.