Personally I'm surprised they installed three staffed checkouts as there was always only one checkout assistant on those tills before the renovation.

The whole self-checkouts for trollies or baskets only is nonsense. Just let everyone use any of the tills regardless. I've used the trolley self-checkout with a basket and not been told off by staff. On opening day, a manager actually asked some of us with baskets to move to the trolley only tills.

I agree it's taken me longer to find where everything is as it's such a dramatic move of the shelves than before and have forgotten things to buy previously, but I wouldn't be without the supermarket as travelling to Bell Green or Dulwich is an inconvienence as it was when they were closed.