Thanks for the update, much appreciated.

So far in just over six hours I've received to text update messages from Thames Water.

At 19.02pm that states “we are aware of a burst main in your area. Our team are carrying out urgent repairs and will get your water supply back to normal as quickly as possible”

Then at 10.29pm, “We’re really sorry, this is a difficult repair, which means it’s taking us longer than normal. Our team are working hard to get this done as quickly as they can”

Two text messages in 6 hours is UNACCEPTABLE, Thames Water need to communicate, communicate and communicate with its customers.