The railway companies have a habit of throwing out these sort of red herrings in the hope that they will placate you.

They recently assured me that London Bridge station was to be reconfigured and that this would ease congestion. This was mentioned much in the same breezy way that they might let you know that the lamp posts on the Forest Hill platforms would indeed be getting a lick of paint, rather than being an enormous construction project still without any start date which has been on the drawing board for well over a decade.

A comment in the same message about pigeon fouling produced a bizarre response about pigeon rights having to be taken into account, too.