Surely the crux of the matter is the Big issue is for the homeless. She is generally well presented as is the older lady, looks reasonably clean and well kept, and no one, to the best of my knowledge has seen her sleeping rough - so using this as very loose criteria to evaluate if someone is homeless (not very scientific I know!) I would be surprised if they were homeless therefore they should not be selling the BI - unless homelessness is no longer a pre-requisit. So the BI needs to investigate.